Introduction to interaction analysis
Use the Interaction analysis to obtain an overview of activity and communication structures within your company. The Interaction analysis evaluates your business processes based on information about executive organizational units by analyzing the relationships of organizational units between each other, between organizational units and activities, or relationships between activities.
PPM explores both the relations between organizational units and employees, and the connection between organizational structure and process handling. In addition to the relation and its source objects and target objects, you can select interaction-specific measures and dimensions.
You cannot analyze function measures and dimensions in the Interaction analysis. Instead, depending on the relation you set, measures and dimensions of the selected relation are available in addition to process measures and dimensions.
The Interaction analysis analysis realm provides all functions and tools required for running your interaction analyses.
The following illustration shows a communication chart that PPM creates based on the communication times extracted from the source system in terms of individual organizational units.
The size of the circles is a graphic indication of the internal communication and the connection weight illustrates the communciation between the organizational units.
The relevant communication times pertaining to this chart are summarized in the form of a clearly laid out crosstab for further analysis.
