Introduction to process analysis
Process analysis mainly involves specifying process and function measures (such as cycle times, frequencies, costs, adherence to deadlines and quality guidelines), as well as representing the actual process in an EPC view. Refine your analyses down to the level of individual process instances in order to identify possible weak spots in your business processes.
The Process analysis analysis realm provides all methods and tools required for running your process analyses.
The example shows a multi-panel analysis with a distribution chart for the response time to the customer. The distribution of measure values enables you to identify whether there are any outliers among the process instances. The columns on the far right are the individual orders that take a particularly long time.
The speedometer chart and the table display the average value for the corresponding process cycle time. The cycle time for standard orders was below plan in 2008 and was above planned value 1 and 2.
