Get help for ARIS Process Performance Manager

You want to analyze the communication structure of order processing in your company in more detail, as some customers have complained of long response times for their inquiries. In order to identify possible weak spots, you want to know who cooperates with whom and how long they communicate. You are mainly interested in sales support and dealer sales as both occupy a key position in your order processing You also want to find out which activities the involved organizational units perform and how often.

Your procedure consists of the following steps:

Use the Communication Analysis Wizard to select the relevant view and configure all settings required.

Procedure. Procedure

1. Display the PPM start page.

2. Under Analysis realms, double-click Interaction analysis.

   Interaction analysis opens on a separate tab.

3. Display the Base tab bar.

4. Click New.

5. Double-click Communication analysis.

   The Communication Analysis Wizard is launched.

6. Select the cooperates with relation and select the Order processing process group in the process tree.

   Only process instances of the Order processing process type containing the cooperates with relation are evaluated.

7. Click Next.

8. Select Communication network as the view type.

9. Click Next.

10. Set the step width.

    1. Click Change.

    2. Select a rough step width for the source and target dimension.

11. Click OK.

12. Click Next.

13. Select Process cycle time as the measure.

14. Click Next.

15. Set the filter.

    1. Double-click the Time dimension.

    2. On the Absolute tab, click Set period of time.

    3. Enter 2010 for the year and 3rd quarter for the quarter.

    4. Click OK.

16. Click Finish.

    The result of your analysis is displayed as a communication network in the analysis area.

    The individual organizational units are linked to each other by the cooperates with connection, at which process cycle times are shown as values. Since this measure is a process measure the measure value describes the performance of all processes containing the relevant connection. Therefore, all measure values are identical at this rough level.

17. Display the Query tab bar.

18. Click Planned values.

Planned values are included in the communication network. Critical elements are highlighted in color.

Overall, the performance is in an acceptable range (yellow connections and nodes). Only the organizational unit Sales support team is highlighted in red. This means that the average overall process performance is poor within the sales support team.

Example 14.

To analyze performance differences within the team, you can refine the organizational unit Sales support team.

The communication network displays the individual sales support teams and their communication as well as the communication with the dealers and the distribution center.

The color of the connections and nodes shows you at a glance where the major performance bottlenecks occur (red connections and nodes). For example, TEAM 0 of sales support shows the best performance (yellow node), with their communication with the distribution center even showing a green connection, which means excellent.

Example 15.

Relation Explorer is to show which activities dealer sales has performed and how long these activites took.

The result of your analysis is displayed as a Relation Explorer in the results window.

The Relation Explorer indicates who the organizational unit Dealer Sales communicates with and how frequently, and it represents the activities that the organizational unit Dealer Sales performs as well as the process with which the organizational unit has a relation. The figures at the connections indicate the measure values for the relation, the communication frequency, or the average processing time for performing an activity and the process. Moving the mouse over a connection displays a tooltip showing the source and target object, the measure value and the relevance. The relevance specifies how frequently the central organizational unit executes an activity.

For the activity Create quotation Dealer Sales requires an average processing time of 5.73 days, which may be a cause for the long response times for customer inquiries.